ChessBar Mobile App
ChessBar Support
Welcome to the ChessBar Support page! We're here to help you with any questions or issues you might have while using the ChessBar app. Whether you're a new user or a seasoned player, our goal is to ensure you have a seamless and enjoyable experience.
​
Contact Us
- Email: contact@chessbar.com
- Phone: +33 6 70 69 59 41
​
Frequently Asked Questions (FAQ)
General
Q: What is ChessBar
A: ChessBar is a platform that connects chess enthusiasts with local, in-person tournaments and events. It's designed to foster a vibrant community of chess players and make it easy to participate in live tournaments.
Q: How do I create an account?
A: To create an account, download the ChessBar app and follow the registration process. You'll need to provide some basic information.
Tournaments
Q: How do I join a tournament?
A: To join a tournament, open the ChessBar app and browse the list of available tournaments. Select the one you're interested in and follow the instructions to register.
Q: Can I participate in multiple tournaments?
A: Yes, you can participate in multiple tournaments. However, please ensure that the tournament schedules do not overlap.
Q: How much does it cost to register to a ChessBar meetup?
A: All ChessBar events are FREE to register in.
Account and Profile
Q: How do I update my profile information?
A: To update your profile information, go to the "Profile" section in the app, tap on "Edit Profile," and make the necessary changes.
Q: What should I do if I forget my password?
A: If you forget your password, use the "Forgot Password" link on the login screen. You'll receive an email with instructions to reset your password.
### Technical Support
Q: What devices are compatible with ChessBar?
A: ChessBar is compatible with most iOS and Android devices. For the best experience, ensure your device meets the minimum system requirements.
Q: How do I update the ChessBar app?
A: To update the ChessBar app, visit the App Store or Google Play Store and search for "ChessBar." If an update is available, you'll see an "Update" button.
​
Troubleshooting Guide
Common Issues and Solutions
Issue: I can't log in to my account.
- Solution: Ensure you are using the correct email address and password. If you've forgotten your password, use the "Forgot Password" link to reset it.
Issue: The app is not loading tournaments.
- Solution: Check your internet connection and try refreshing the app. If the issue persists, try restarting the app or your device.
​
Community and Feedback
Join the Community
Connect with other ChessBar users in our community group. Share tips, ask questions, and stay updated on the latest events and tournaments.
Submit Feedback
We value your feedback! Use contact@chess-bar.com to share your thoughts, suggestions, and feature requests.
Privacy
Privacy Policy
Your privacy is important to us. Read our Privacy Policy to learn how we collect, use, and protect your data.
​
Need help?
Support Form
Need help? Send us an email at support@chess-bar.com and our team will get back to you as soon as possible.
​